Shipping & Returns
Delivery & Returns
We are offering U.K. Free Express Shipping on orders over $50 and Worldwide Free Express shipping on orders over $150.
All orders are shipped by and Express courier service (DHL or UPS) and will need a signature. You will receive a tracking number via email. Please ensure someone is at delivery address to sign for the order.
Returns: How do I return my order?
1. Please email firstname.lastname@example.org to inform us you will be returning your item. We will provide our shipping address.
2. Please return items back in original boxes and packaging within 14 days, in perfect condition, unused, unwashed and with the tag still attached to the piece.
3. Please select the item is being Returned when preparing the shipping label. If goods are being returned from overseas and it is not marked as a Return we will be liable for a 20% VAT charge for the return, if it is not marked clearly we will need to deduct this from the refund amount.
4. We recommend that all goods be returned via a recorded method of delivery. Please get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Jianhui London cannot be held responsible for any returns that do not reach us and unfortunately you will remain billed for lost items. Refunds will be processed within a maximum of 14 days after receipt. We will send you a confirmation email once we have refunded but bear in mind it may take a few days to show up on your bank statement. Please note we will only refund the postage and packaging charge for sending the product to you if the product is damaged, faulty, or does not match your order.
If you suspect your goods are Faulty
In the unforeseen event that you suspect your item of being faulty, please accept our apologies and contact us asap at email@example.com where we will offer an exchange or refund, we will also accept the responsibility for the postage fees up to a value of £8.00
Any variations in our hand painted designs can be expected due to the hand painted method. Please treat all our designs with care.